ModeSens Shopper Protection
ModeSens only work with trusted stores around the world. We have a very strict rule on which store we decide to work with. We also constantly monitor our partners' product quality and service to make sure our shoppers can enjoy top of the line shopping experience around the world. Purchases at all partner stores tracked are covered in ModeSens Shopper protection.
As a ModeSens shopper, all orders purchased or tracked through ModeSens (shown on “My Orders” page) are qualified for ModeSens Protection including:
Orders placed with ModeSens Assisted Order service
Orders placed on a partner site and tracked through ModeSens
*If you do not see your purchase tracked by ModeSens on your “My Orders” page please open an order inquiry.
*To ensure all orders are tracked, be sure to click through to a partner store directly from ModeSens before making a purchase. You can also install the ModeSens Browser Extension and activate ModeSens Protection before placing your order.
- What's covered
Items not delivered
Items not as described
Inauthentic items
- What's not covered
Transactions not tracked in “My Orders”
Items that don't fit
Items you decided you no longer want after purchasing
Claims that are closed prematurely or filed incorrectly
Items reported after 14 days of delivery
- How it works
If you experience a problem with your order that cannot be resolved with the partner store you can notify ModeSens and we will do our best to help you resolve the issue. If a resolution can not be reached between you and the partner store, ModeSens will refund you once the order has been verified in our system.
For assistance send an email to claim@modesens.com with the following information:
ModeSens Order ID shown on your “My Orders” page
A copy of the invoice or email confirmation from the partner store
Detailed explanation of your issue
Include email or chat communication with the fulfilling store if available
Once we receive your claim, we will assist you in contacting the partner store to try to resolve your concern. We may reach out to you via email to request additional information or advise you on next steps.
If a product is proven to be fake and our merchant partner refuses to refund, ModeSens will reimburse the full purchase price of the product after verification and remove the merchant from ModeSens.