faq page

We are the luxury shopping experience for the style-informed.

At ModeSens, we are committed to being the intelligent purchase assistant. With our unique platform and trusted merchant relationships, our technology eliminates the disconnection of online and offline shopping to help our customers make the most informed purchase. From discovery to delivery, we provide a trusted, network-driven service that seamlessly connects our clients with the top global luxury products, brands and retailers in our ever-growing community.

As we look to the future, we are actively developing new technology that continues to break barriers and take frustration out of shopping with just one click.

Disclaimer: ModeSens app’s use of information received from Gmail APIs will adhere to Google's Limited Use Requirements.

ModeSens is here to help you, from discovery to purchase. That being said, all transactions happen on our partner websites, not ModeSens.

That being said, you can always view your shopping through ModeSens by visiting 'My Orders'. This can be found in the drop down menu that pops up when you click on your profile image/icon. This page allows you to keep track of all your orders in one place.

Another great reason to shop through ModeSens? All tracked purchases through ModeSens receive free protection for product authenticity. If you receive an item that is inauthentic, ModeSens will reimburse you directly and remove the retailer from ModeSens forever. Be sure to hold on to your electronic communication trail for proof.

ModeSens is your purchase assistant for the smart and informed. With our advanced technology, aggregation model and trusted merchant relationships, our platform pulls from the racks of luxury multi-brand retailers and flagship fashion houses to connect consumers with their favorite pieces.

Our growing partnerships with more than 82K+ luxury brands provide us with the trusted resources and the right capabilities to act as the reliable intelligent purchase assistant. ModeSens gives consumers a clear and easy route to the right product information at the right time, so they can choose where and when to buy.

At ModeSens, we believe in the beauty of discovery, and we aim to create a community of like-minded individuals who are inspired by fashion and driven by technology, just like us.

ModeSens has both iOS and Android apps available on the App Store and Google Play. Use your regular ModeSens login on the app to enjoy the full benefits. We highly recommend the app to make shopping even easier.

Pro Tip! See something you like while browsing the web on your phone? Simply copy the link and share it with the app, and see the magic happen.

You can invite friends if you are logged into your ModeSens account. Simply hover over your profile image/icon and select 'Invite Friends' in the dropdown menu.

You can also access the form here:

https://modesens.com/invite/

There are two ways to share items on ModeSens.

First, you can create a Post. To learn how to create a Post, visit our 'How do I upload a Post' FAQ.

Second, you can share a List by visiting My Profile and selecting the Publish button.

My Profile is your own personal, digital profile. Here you can curate Lists, save Posts and manage your Alerts.

To access My Profile simply hover over your profile icon/image and select 'My Profile' in the dropdown menu.

Start shopping! When you see an item you would like to add to your Profile, click the 'Add to List' icon to begin building your first list.

My Profile can contain items added to a List or items added to your Alerts. Product can be added to either anywhere you see the 'plus' or 'bell' icons near a product image. You can also add an item to a List by clicking the 'Add to List' button on a product page.

Posts are images uploaded by ModeSens users. Each Post has links to the products shown in the image. Click on the product links to view details about each product or make a purchase.

First, search for the product on ModeSens. Once you have found the product, click through on the product. Once on the product page, make sure your Post contains the same color and style as what you see on the page. After confirming, scroll down to the Posts section of the page. Click on 'Share a Post'. This will open a pop-up where you can upload an image to show off your Post on the product page and within the ModeSens Community.

ModeSens Browser Extension is your intelligent purchase assistant committed to making the shopper's experience relaxed, easy, and enjoyable.

Intelligent Purchase Assistant compiles the most timely and accurate product information the shopper needs by pulling product details, promotional information, size and price information, and availability from 950+ luxury retailers, all on one easy web browser extension.

Plus, Intelligent Purchase Assistant keeps you organized by allowing you to save your favorites to one of your ModeSens Lists or save them for later in your Alerts.

You'll be able to take advantage of all of the amazing features of ModeSens Browser Extension if you use Chrome, Firefox or Safari.

ModeSens has both iOS and Android apps available on the App Store and Google Play. Use your regular ModeSens login on the app to enjoy the full benefits. We highly recommend the app to make shopping even easier.

Pro Tip! See something you like while browsing the web on your phone? Simply copy the link, then when you open your ModeSens app, the product, along with every detail you could want to know, will be the first thing to pop up on your screen. Yes, it's that easy.

Good news! ModeSens Intelligent Purchase Assistant is available in all of the countries we support on our website. No matter where you live, your life just got easier.

ModeSens Browser Extension supports 950+ of the best fashion stores worldwide.

You can view the full list of our partner stores here.

ModeSens Browser Extension makes it easy to save all of your favorite items!

Click the 'bell' icon on ModeSens Browser Extension to add an item to your Alerts.

Click the 'plus' icon on ModeSens Browser Extension to add an item to a List.

Note that you must be logged into a ModeSens account on the device you are using to utilize these features.

You can find your lists on the ModeSens website under 'My Profile'. Here, you'll find your Alerts, recently viewed items and purchases, as well as the ability to create new Lists.

To access My Profile, simply hover over your profile icon/image on ModeSens and select 'My Profile' in the dropdown menu.

We are sorry you are not enjoying ModeSens Browser Extension. We would love to know how we can improve the experience. Please share your feedback with us via the Contact Us section of our website.

The uninstall process varies by browser. For more complete details, click Go to Browser Store.

Searching is made simple with ModeSens. You can search by brand, keyword, or product name at any time using the search bar in the upper-right corner of our website or app.

You can also do specific searches that are narrowed by category, designer, size, color, price range, on sale, and store. This feature is called Filters. Filters are available on the left side of category and search pages on the web or the top bar of category and search pages on the app

As an international retailer, sizing can differ across designers and stores. Be sure to check our sizing chart to find the right size.

You can view the size chart on each ModeSens product page or in the 'Settings' area of your profile.

To determine your size, we offer several useful points of information.

First, refer to our size guide either on a product page or under the 'Settings' area of your account. In your account, scroll down to 'My Sizes' and select 'Size Guide' for detailed information on sizing.

Additionally, for each product on our website, we share the model's height and the size they are wearing on the product page.

Lastly, we invite all of our users to review products. Check out what other ModeSens users thought of a product, not only can they leave comments, but they can also report about the fit on a scale of 2 sizes too large to 2 sizes too small.

Available sizes are listed on every ModeSens product page under the 'Available From' section. If your size is unavailable, you can set an alert by clicking the 'bell' icon next to the image and selecting your desired size(s).

Note that it's up to each retailer to determine which sizes to stock. Because our partners come from a wide range of countries, sizes may vary by retailer.

ModeSens works hard to ensure there are no technical issues with our website, app, or Fashion Purchase Assistant, but errors may occur at times.

If you see an issue on the website, please click the 'Report Issue' button to notify our team. We appreciate your help!

We sincerely apologize if the information is inconsistent with a retailer's information. ModeSens frequently syncs with partner stores to ensure we show the correct prices. Keep in mind that when you place an order, it's always done on the retailer's website, not on ModeSens.

We're here to keep you up to date on the latest sales and promotions across our partner sites so you have all the information you need to make the best purchase decision.

ModeSens hand-selects the best luxury brands and multi-brand retailers from around the world to offer each shopper an unparalleled assortment of products in an easy and user-friendly experience.

Our partners are trustworthy retailers we know will provide our users with excellent products and exemplary customer care.

ModeSens is here to help you, from discovery to purchase. We have the full scoop on promotions and coupon codes from our retail partners. You can find these listed on our 'Coupons' page here.

These promotions and coupon codes are updated daily on our website and can be used upon checkout on the retailer's website. Click 'Coupon Code' to reveal the code.

Wishlist is where your saved products live. When you save an item to Wishlist, product updates for that item are turned on by default so you can keep an eye on price and availability changes. You can manage or customize these updates anytime from your Wishlist.

Click the heart icon on a product page or product card to save the item to your Wishlist. If you are not logged in, you will be asked to sign up or log in first. Once you complete that step, the item will be saved automatically.

Yes. When you save an item to Wishlist, alerts for that item are turned on automatically. No setup is required during save. You can update your alert preferences later from your Wishlist at any time.

When you save an item to your Wishlist, alerts are turned on by default. We’ll notify you about relevant updates for that item, such as price and availability changes. By default, alerts apply to any price and your preferred sizes saved in your profile. If you don’t have saved size preferences, alerts will apply to all available sizes. You can update these settings for an item anytime in your Wishlist by selecting specific size(s) or setting a discount threshold.

Go to your Wishlist and find the saved item. From there, you can turn alerts on or off for that item, set a discount threshold, or select specific size(s). Alerts are turned on by default when you save an item, and if you update the alert settings for an item while alerts are off, alerts will turn back on for that item.

Go to your Wishlist and turn alerts off for that item. The item will stay saved in your Wishlist, and you can turn alerts back on anytime. Your previous alert settings will be kept so you do not have to set them up again.

You can remove an item from your Wishlist from the places where the product save heart icon appears, including your Wishlist, product pages, and product cards across the site. Once removed, the item will no longer be saved in your Wishlist, and alerts for that item will stop. If you save it again later, your previous alert settings can still be preserved.

Save the item to your Wishlist and keep alerts turned on. If you’ve selected specific size(s), or have preferred sizes saved in your profile, we’ll notify you when those sizes come back in stock. If not, we’ll notify you when any size becomes available again. You can manage these settings anytime in your Wishlist.

Alerts are sent as soon as our system detects a qualifying update. Some products are in very high demand and may sell out quickly, even shortly after an alert is sent.

Click the heart icon next to the designer’s name to favorite that designer. Favoriting designers helps personalize your experience by keeping you connected to updates like new arrivals and new to sale items from the designers you follow.

Members of the ModeSens Community can receive notifications about new Posts, new followers, Post likes, and Post comments.

We're here to help you, all the way from discovery to purchase. With ModeSens, you can place an order directly on a retailer's website.

If you find an item you would like to purchase while shopping on ModeSens, be sure to click on the item to see where it is sold. When you click on a retailer in the Available From section, you'll be directed to the retailer's website to complete your transaction.

Make sure to choose your size and add the item to your cart on their page. Follow their online instructions to complete your transaction. Remember that while ModeSens may send you communications related to your order, all official confirmation and shipping emails will be sent from the retailer, not ModeSens.

If a transaction is made on one of our partner websites, your bank statement should reflect the name of the retailer you purchased from directly.

ModeSens displays prices in several different currencies. Make sure to select your country settings in the top right corner of the ModeSens website.

Our retail partners decide which currencies to accept at checkout, but most accept a wide range.

Because ModeSens partners with retailers from across the globe, duties can vary widely. Keep in mind that if you are making a purchase from a retailer that is not in the country of your shipping address, there may be duties.

If you have questions about duties, it's best to contact the retailer you are interested in purchasing from directly.

If your payment on a partner site failed, please contact the retailer's customer service team. Don't worry, if your order is unsuccessful, you will not be charged.

A few good things to check to ensure your order is successful are: that your billing address matches your card, that the CVC/CCV number you entered is correct, and that your name, address, and credit card expiration date are entered correctly.

We apologize for any difficulties you may be having placing an order with one of our retail partners.

Transactions always occur on our partner websites, so if your order doesn't go through, you will be notified by the retailer. As long as an item is in stock, you should be able to try your order again through the retailer.

It's always a good idea to double-check that you entered the correct information on your card!

Once you've successfully placed an order through one of our retail partners, you should receive an order confirmation email from the retailer.

Keep in mind that while ModeSens may send you communications related to your order, all official confirmation and shipping emails will be sent from the retailer.

As all transactions happen on our partner websites, you will not receive official confirmation emails from ModeSens.

ModeSens is here to help you, from discovery to purchase. That said, all transactions occur on our partner websites, not on ModeSens.

The retailer you placed your order with will be your point of contact if you need to make any changes. Don't be surprised if a retailer is unable to make the desired changes to your order, sometimes items have been packed or shipped faster than you might expect.

Be sure to have your order number, as well as the product name, ready when you contact the retailer with changes.

Once you place an order, it's best to communicate directly with the retailer, as all transactions take place on our partner websites, not on ModeSens.

If you find that something is missing, please contact the retailer's customer service center to check on the missing items.

Head on over to your inbox and pull up your confirmation email to find the retailer's customer service info. Most retailers also include a customer service number on their website.

General Protection: For All Members

All tracked purchases made through ModeSens, by clicking through to a partner store, are covered by General Protection for product authenticity and satisfaction. ModeSens will help coordinate with the store regarding lost packages or items not as described. If you receive an item that is inauthentic, ModeSens will refund the full order amount and place the store under investigation, with the possibility of removing it from our site entirely.

Premium Protection: For Elite Members

Elite Members receive all the benefits of General Protection, plus Premium Protection for orders placed through ModeSens Concierge. If a store does not reimburse a lost package claim, ModeSens will cover the full order amount in ModeSens credit, which can be applied toward any future orders.

ModeSens Concierge is the premium shopping service for shoppers who value time, money, and a worry-free experience. Defining the future of shopping, it ensures the best total price, exceptional service, and complete peace of mind with every purchase, from start to finish.

Concierge is available to active ModeSens Elite members only.

Our Concierge assists with every step in your order process, from confirming your order requests to managing it after delivery.

1. Tell us what you want.
Find your desired item on ModeSens by searching by keywords, photos, or product URLs. Add it to your cart and check out on ModeSens. During checkout, you can specify details such as your preferred size, target total price, and expiration window (how long you’re willing to wait for us to find it at that price). Once submitted, your Concierge request will be reviewed and processed.

2. We find the best price.
After receiving your Concierge request, our concierge team searches hundreds of partner stores to locate your item for the best total price, taking into account stock, size, shipping, taxes, and duty, and applying coupons when available. You’ll receive a confirmation email with all details once a partner store confirms your order.

3. Order delivered to your doorstep
After your request is confirmed, there’s nothing more you need to do. We oversee your order from dispatch to delivery and post-purchase support. You’ll receive timely email and push updates as tracking becomes available and when your order arrives.

4. We’ve got your back
Our concierge team can help you with returns, refunds, and any order issues (lost, damaged, or incorrect orders) under our Elite membership shopper protection. We also provide 14-day price drop protection on Concierge requests for our elite members.

- Notes: Coverage applies within stated windows and eligible partners/items. Credit is typically faster; the original payment timing depends on the merchant.

When you submit an order request through ModeSens Concierge, a temporary authorization hold may be placed on your payment method, if supported. You’ll only be charged once the request is confirmed with one of our partner stores. If the request cannot be confirmed within 3 days, the authorization will be automatically voided.

At checkout, you can set a target total price (max total price you would like to spend, which includes shipping, taxes and duties) and an expiration (up to 90 days). We only confirm the order when we can find a partner store that can meet or beat your target; if no store can confirm your request by the expiration date, the request expires.

You can easily update your target total or extend your order by logging into your ModeSens account and visiting your order portal. Simply click Edit in the top right corner of your order, then select a new expiration date or enter your updated target price.

* Before purchase: We compare prices across retailers and surface the best total checkout price we can verify at that moment, including listed price, duties, taxes where available, and typical shipping fees when provided by the store. We guarantee to confirm your order only when a partner store is able to fulfill it at or below your target total price.

* After purchase: If the price drops within 14 days of request confirmation and Price Drop Protection conditions are met, we refund the difference to ModeSens Credit. Terms apply.

Because ModeSens partners with retailers around the world, duties and import taxes may vary depending on the store and shipping destination.

ModeSens provides an estimated duty amount during checkout to ensure you never pay more than your target total price:

If duties are included in the product price, no additional duty estimate will appear when placing your request.

If duties are charged at checkout, we will include the estimated amount in your total and capture it once your request is confirmed.

If duties are due upon delivery, we will display an estimated duty when you place your request. Please note that this estimate is for informational purposes only, it indicates that duties will be due upon delivery. The exact amount will be determined by the carrier and local customs authorities at the time of delivery. ModeSens will not capture this amount, and the customer is responsible for paying any required import duties or taxes directly to the carrier.

No. The Concierge service is not a direct checkout. Submitting a request does not guarantee confirmation, as it depends on real-time price and stock availability from our partner stores at the moment we process your request. If the item cannot be confirmed before the request expires, you’ll be notified and will not be charged.

ModeSens is not a merchant, we help you find the best prices from our partner stores. All product details, including availability and pricing, come directly from those partners. Sometimes sales end or prices change before your request is confirmed. Rest assured, we’ll always do our best to secure your item at the best available price, applying any valid promotions or coupons.

It means we found a better price to confirm your request! You will only be charged the confirmed total when a partner store accepts your order.

If your payment method supports authorization, we’ll capture the confirmed total from your existing authorization. The updated amount will appear under your payment method once the transaction is finalized.

If your payment method does not support authorization, we’ll refund the difference once your order is delivered.

You can cancel your request anytime through your ModeSens order portal. Please note that once a request is confirmed with one of our partner stores, cancellations are not guaranteed, but we’ll do our best to assist. Changes to confirmed orders are generally not accepted by our partners, though we’re happy to check and see what may be possible.

ModeSens is not a merchant and does not carry inventory directly. If an item is out of stock at all partner stores, the request cannot be confirmed at that time.

However, ModeSens will continue to monitor availability and will confirm your request automatically if the item comes back in stock and meets your target total price before the request expires.

If an item is out of stock or no longer on sale, it may take us a bit more time to locate it within your target total. We continuously monitor our partner network to secure your requested item. You can also update your target total or extend your order anytime in your order portal.

Additionally, processing and shipping times vary by merchant, and international partners may need extra time to prepare and ship your order. Don’t worry, we’ll keep an eye on your order and share tracking information as soon as it’s available.

If an order is lost, damaged, or incorrect, we assist with the return or refund on your behalf. No retailer chasing or fine-print guessing.

We compare verified retailers, apply eligible promos, and choose the store offering the best total price (including taxes, shipping, and duties where applicable) to confirm your request.

Yes. As long as you place a request through Concierge, you receive all of the membership benefits and support – from price drop protection to returns help and priority support.

Yes. Elite members get priority access to human concierges. No chatbot loops.

Our partner stores usually take 1-7 business days to review and approve your return request; however, this length of time may vary depending on the merchant. Once approved, you’ll receive an email and push notification with your return label and instructions.

Refund timing depends on your selected refund method:

* Refund to ModeSens Credit: You’ll receive a full refund (product cost + sales tax) as soon as the return package is picked up by the carrier.

* Refund to Original Payment Method: The refund will be issued after the merchant confirms receipt and the refund amount, which typically takes 1-7 business days after receiving the returned item.

We partner with hundreds of trusted and vetted stores worldwide. You can see the full list of partners here.

Often, yes. Our concierge may be able to locate limited or sold-out pieces, but availability isn’t guaranteed.

Your payment will only be captured once the requested item is confirmed by a partner store.

If the item cannot be located within 3 days:

* For payment methods that support authorization, the payment hold will be automatically released.

* For payment methods that do not support authorization, the capture has to be held for the request. A full refund will be issued to your selected refund method once the request expires or is canceled.

The Concierge service is included with your Elite membership. Apart from the Elite membership fee, there is no additional fee per order.

If a transaction is made through ModeSens Concierge, your bank statement should state 'MODESENS'.

ModeSens displays prices in several different currencies. Make sure to select your country settings in the top right corner of the ModeSens website.

We will send you an order confirmation email once the order is placed. When the item ships from our partner store, we will send you another email message. You can always manage your orders by visiting the order portal.

Regardless of which store fulfills your order, you can always reach out to ModeSens for assistance. Simply leave a message under the order in your ModeSens order portal or email us at [email protected].

To protect our customers, ModeSens' security policy requires us to verify your payment method before processing your order. We enforce payment verification to protect our customers from fraudulent transactions.

If you don't feel comfortable sending the requested information, you may cancel the order under your account on ModeSens. You can find all partner stores carrying the item you requested on our product page and order directly at our partner's website, as they may have different payment verification policies.

Simply go to your ModeSens order portal and submit a return request. Once it’s approved, you’ll receive a prepaid return label and instructions via email (also available in your portal). Please ship the return within 7 days of approval.

You can submit a return request within 14 days of delivery. If the participating merchant’s return window is shorter, we’ll let you know in your order confirmation email and within your order portal once your request is confirmed.

Some items can’t be returned, such as Final Sale products or categories restricted by merchant policy (for example, food, underwear, or hygiene-related items). Original merchant tag(s) must remain attached to the product, or could result in rejection of the return by the merchant.

All returned items must be in their original condition, unworn, unused, and undamaged. Please make sure that all original merchant tag(s), packaging, and accessories are attached and intact. If tags are removed, or if the product shows any signs of wear, use, alteration, or damage, the merchant may reject your return, and it may not be eligible for a refund.

The default refund method is ModeSens Credit, but you can choose to refund to your original payment method before the refund is processed.

* Refund to ModeSens Credit: You’ll receive a full refund (product cost + associated sales tax) as soon as the return is picked up by the carrier.

* Refund to Original Payment Method: Refunds are processed after the merchant confirms receipt and approves the refund amount.

If the merchant charges a shipping fee for your order or return, it is non-refundable, unless the product is confirmed to have verified issues (such as being damaged, defective, or incorrect).

If the merchant finds an issue with the return and rejects the refund as the customer’s fault, ModeSens will charge back the pre-refunded amount.

If you choose to refund to ModeSens Credit, ModeSens covers all return shipping costs. If you choose a refund to your original payment method, you’ll be responsible for any return shipping or related fees.

Duties and import taxes depend on your country’s customs policies. These may not be refundable, even if your return is accepted. Customers are responsible for any duties, taxes, or import fees associated with their order.

Contact ModeSens Customer Service through your order portal or by email within 7 days if:

* Tracking shows “delivered,” but you didn’t receive the package, or

* There’s no tracking update for 7 consecutive days after shipment.

Please make sure to:

1. Contact the carrier directly.
2. Check with neighbors, building management, or the front desk.
3. Verify your shipping address on the order.

We’ll handle the claim process directly with the merchant or carrier on your behalf.

* Refund to ModeSens Credit: A full refund will be issued once the required evidence is provided. If the claim is later denied by the merchant with sufficient evidence of delivery, ModeSens may charge back the pre-refunded amount.

* Refund to Original Payment Method: Refunds are processed after the merchant’s investigation, which can take up to 3 months or more. If the claim is approved, we’ll issue a refund or replacement. If denied, the case will be marked as “claim denied.”

Report any damages within 7 days of delivery and include clear photos of the item, packaging, and original merchant tag (which must still be attached).

ModeSens will help start the merchant return process and provide you with a return label and instructions once approved.

* Refund to ModeSens Credit: A full refund of the order total value will be issued once the return is picked up. If a return is later denied due to a customer-related issue, ModeSens will charge back the pre-refunded amount.

* Refund to Original Payment Method: Refunds are processed after the merchant confirms receipt and approves the refund.

If you find a lower price for the same item within 14 days of your order confirmation at any of our partner stores, ModeSens can refund the difference.

Submit a request in the order portal, including:

* A screenshot of the lower total price at checkout (showing item, color, size, address, and total price)
* The link to the product page
* The requested adjustment amount

* The lower price must be from a ModeSens partner store.

* The exact same item, color, and size must be available and deliverable to the same address.

* The comparison is based on total price (including duties, taxes, and shipping).

* The item must be new; listings on third-party marketplaces (e.g., eBay, GOAT, StockX, The RealReal) don’t qualify.

Once verified, ModeSens will credit the difference to your account as ModeSens Credit.

The ModeSens loyalty program is where members can earn points by shopping, sharing, and completing eligible activities on ModeSens, including up to 6x points on eligible purchases. You can use your points to unlock available rewards, including ModeSens Credit, prize draw entries, gift cards, and other reward options available on the Rewards page.

You can earn points through your eligible purchases, others' purchases influenced by links or content you share, and eligible activities listed on the Rewards page. Activities may include daily login, saving items to your Wishlist, favoriting designers, URL or image search, and other engagement tasks on ModeSens.

You can redeem points for available rewards on the Rewards page. Reward options may include ModeSens Credit, prize draw entries, gift cards, or other available rewards. Each reward will show the required points, availability, and any applicable terms and conditions on the redemption page.

ModeSens Credit can be applied toward eligible ModeSens Concierge orders. Once redeemed, the credit will be added to your account and can be used at Concierge checkout, subject to the terms shown at redemption.

You can use points to enter available prize draws. Each prize draw will show the prize, entry requirement, and timing. For more details, please review the terms and conditions listed on the prize draw entry page before entering.

You can use points to redeem available gift cards. Availability, point requirements, redemption details, and retailer or region limitations may vary by gift card. Please review the terms and conditions listed on the gift card redemption page before redeeming.

Occasionally, there may be multiple reasons why points from a recent activity or order do not appear in your account. Points can be earned from your own purchases, as well as from purchases influenced by links you share or content you post on ModeSens.

Not logged in / Guest Checkout:
If you were not logged in to your ModeSens account at the time of purchase, the order may not be eligible for points. To maximize your eligibility, we recommend shopping through the ModeSens App or using the ModeSens Browser Extension.

Tracking Interference:
Other browser extensions, plug-ins, or cashback services may interfere with our ability to properly track purchases and award points. Please ensure purchases are made by clicking directly through the ModeSens App or website, or through your shared links.

Returned Purchases:
Points are generally issued 30 days after all items in an order have shipped. Returned purchases are not eligible to earn points, including purchases influenced by shared links or content.

Unfortunately, we’re unable to issue points for purchases that are returned, placed through guest checkout, or not properly tracked.

If none of the above apply and it has been more than 30 days since the order shipped or the influenced purchase was completed, you can submit an inquiry through the My Order Portal. Once received, we’ll review your claim and award points as determined by the partner store.

To level up, you need to complete all one-time tasks under your current level. Recurring tasks don’t count toward level progression, including “Share URLs or Content”, “Shop Through ModeSens At Our Partner Stores”, and “Daily Log In.” Please note that Ambassador is invite-only, so members can level up through tasks up to Trendsetter.

Higher tiers earn more from purchases influenced by the links or content you share. Newbies earn 1x points, Fashionistas earn 2x points, Trendsetters earn 3x points, and Ambassadors can earn up to 20% commission on eligible purchases they influence. This helps your points add up faster from eligible share-influenced purchases.

You can find your loyalty level in the profile dropdown at the top-right corner of the navigation bar. You can also view your current level, points, tasks, and available rewards on the Rewards page.

Yes. Points expire 12 months after they are earned if they are not redeemed.

No. ModeSens Credit does not expire once it is issued. Your available ModeSens Credit will remain in your account and can be used toward eligible Concierge orders.

No, levels do not expire at the end of the year. Your reward level is based on the tasks you’ve completed and your ongoing activity on ModeSens, and it will continue as long as you remain active.

The ModeSens loyalty program is linked directly to your ModeSens account. To opt out, please contact us at [email protected] to close your account.

To reset your password, click 'Join Now' in the upper right-hand corner of the ModeSens website. First, try to log in to your account using your email and password. If you are unsuccessful, click 'Forgot Password?' to reset your password.

This will direct you to a page where you can enter your email address and click 'Reset My Password.' You'll then receive an email with instructions on how to reset your password. If you do not receive the password reset email, please check your inbox and spam folders.

If you encounter additional problems resetting your password, please reach out to our customer care team.

To update your settings, click on your profile image/icon, then select 'Settings' from the dropdown menu. Scroll down to 'Privacy' to adjust your settings. Your Profile visibility can be set to Public, ModeSens Users Only, or Private.

Please contact [email protected] if you wish to disable your account. Keep in mind that disabling your account means losing access to all of your lists and alerts. Sadly, even if you were to resubscribe, these lists and alerts would not reactivate, you'll be starting from scratch again!

Once logged in to your account, hover over your profile image/icon and click on 'Settings' in the dropdown menu. This will grant you access to see your full profile.

Click the 'Change' button on the page to edit your username and other personal information. To update your email address on file, expand the 'Account & Security' portion on the page. This will give you the option to change the email address linked to your account.

You can manage your contact preferences or unsubscribe from email newsletters by logging into your account. Hover over your profile image/icon and select 'Settings' in the dropdown menu.

To unsubscribe, scroll all the way to the bottom of the page and select 'Unsubscribe from all emails' in order to be removed from the ModeSens email list. Note that this will also remove you from product and social notification emails.