What is ModeSens?
Why Buy On ModeSens
How is ModeSens different from a store?
Does ModeSens have a mobile app?
How do I invite friends?
How can I share items with my friends?
What is a Closet on ModeSens?
How do I start setting up My Closet?
How do I add an item to My Closet?
What are ModeSens Looks?
How do I upload a Look?
What is the ModeSens Shopping Assistant?
What browsers are supported by Shopping Assistant?
In which countries is the Shopping Assistant available?
Which retailer websites work with Shopping Assistant?
How do I save items using Shopping Assistant?
How do I access the items I have saved while using Shopping Assistant?
Why can't I view the option to add an item to a Collection or Wish List in Shopping Assistant?
How do I uninstall Shopping Assistant?
How do I search for an item?
Why do I see a size type I do not recognize?
How can I determine my size?
How can I find whether or not my size is available?
Why does the image I see not match the product name or description?
Why does your price not match the retailer's current price?
How does ModeSens select retail partners?
How do I find out about promotions and coupons?
What are product updates?
How do I compare prices or set a price update?
Why is an item showing as in stock?
How can I receive a back in stock notification?
I got an alert notifying me that an item was back in stock, but when I went to check it out, it was gone. Why is that?
What are social notifications?
How do I favorite a designer?
How do I unsave an item from a Collection or Wish List?
How do I place an order?
Why didn't my order process correctly?
Why didn't I receive an order confirmation email?
Can I make a change to an existing order?
Who do I notify if a product is incorrect or missing from my order once received?
I made a purchase while using ModeSens. What name should I expect to see on my bank statement?
What currencies are accepted?
How does ModeSens handle duties?
What should I do if my payment fails?
Does ModeSens have a shipping policy?
How do I track my order?
How do I cancel my order?
What do I do if I want to change my shipping preference once I've already placed an order?
Who do I contact if I do not receive my order?
What is the ModeSens return policy?
I want to return an item. How do I do that?
I would like a refund. What should I do?
Who do I contact if my order is damaged?
What do I do if I cannot get a response from a retailer's customer care team?
How can I reset my password?
How do I update my privacy settings?
How do I disable my ModeSens account?
I need to update the email address on my account. What should I do?
How can I unsubscribe from ModeSens emails?