ModeSens Shopper Protection
ModeSens only works with trusted stores around the world. We have a very strict rule on which stores we decide to work with. We also constantly monitor our partners' product quality and service to make sure our shoppers can enjoy a top of the line shopping experience. Purchases at all partner stores tracked through ModeSens are covered under ModeSens Shopper protection.
As a ModeSens shopper, all orders purchased or tracked through ModeSens (shown on “My Orders” page) are qualified for ModeSens Protection including:
Orders placed with ModeSens Concierge
Orders placed on a partner site and tracked through ModeSens
*If you do not see your purchase tracked by ModeSens on your “My Orders” page please open an order inquiry.
*To ensure all orders are tracked, be sure to click through to a partner store directly from ModeSens before making a purchase. You can also install the ModeSens Browser Extension and activate ModeSens Protection before placing your order.
- What's covered
Items not delivered
Items not as described
- What's not covered
Transactions not tracked in “My Orders”
Items that don't fit
Items you decided you no longer want after purchasing
Claims that are closed prematurely or filed incorrectly
Items reported after 14 days of delivery
- How it works
If you experience a problem with your order you can notify ModeSens and we will do our best to represent you to resolve the issue with the store.
Item not delivered: ModeSens will help to coordinate with the store to open a lost package investigation. Note, the store has the final right to decide whether or not to reimburse for the lost order.
Item not as described: ModeSens will coordinate with the store to help the customer return the item and get a full refund.
Authenticity: No authenticity issues have ever been reported to us for all orders placed at our partner stores before.If a product is proven to be fake, ModeSens will refund the total order amount. The store will be removed from ModeSens completely.
For Silver, Gold and Platinum members, you can enjoy all the benefits of general protection stated above. In addition, you are qualified for ModeSens lost package coverage. Thus, if the store decides not to reimburse on your lost package claim, ModeSens will reimburse the total order amount in the form of ModeSens credit which can be applied toward any future orders.
For assistance, please reply to any of ModeSens order emails or send an email to firstname.lastname@example.org with the following information:
ModeSens Order ID shown on your “My Orders” page
A copy of the invoice or email confirmation from the partner store
Detailed explanation of your issue
Include email or chat communication with the fulfilling store if available
Once we receive your claim, we will assist you in contacting the partner store to try to resolve your concern. We may reach out to you via email to request additional information or advise you on next steps.
ModeSens reserves the right to final interpretation and the right to refuse service or assistance with orders for any reason at any time.