Process & Shipping

Return & Exchange

Customer Support

During its illustrious 150-year history Harrods has established itself as a world-class luxury shopping destination. But Harrods is much more than a department store or a splendid building. Harrods is a British institution, rich in history and romance, shaped by its owners, architects, customers and, above all, its staff.
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Process & Shipping

Return & Exchange

Customer Support



dusijia
2016. 10. 28
Process & Shipping
Return & Exchange
Customer Support
An UK website, includes comprehensive brands
If you want to ship to China directly, you can choose pay for it in RMB, then the taxes and duties could be prepaid at checkout, and you will not pay for any extra money when delivery, but one time, the Website made a mistake, the carrier asked for extra duties, I had to reject the parcel and contacted DHL and website, at last, this issue was resolved, I hope they can be careful next time. If you want to return the order, you have to email them to submit the return request, but they didn't reply in time, at last, I called them and got the reply, hope they can make a progress in this section.
dusijia
2016. 09. 12
Process & Shipping
Return & Exchange
Customer Support
英国电商品牌较全
直邮中国,选择人民币,结算时候会自动预缴税金,到货就不用交税了,不过电商搞错了,dhl还跟我要税,很郁闷,只能当时拒收,后面联系dhl和电商,才知道是面单出了问题,希望下次注意,退货让发邮件,可是对方迟迟不及时回复,后来打电话了才回复,希望可以改进,及时回复客户信息
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